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Products & Services

Annual Technical Support

Operations Support

* Publish operator news bulletins.
* Publish IPL and shutdown documentation.
* Provide a CICS and VTAM Operators Reference book.
* Demonstrate various operator productivity tools such as the interactive help facility. Many of these tools are free and built into the system! Unfortunately, many people are not even aware that these tools are available.
* Provide monitors that can be used by the operators to monitor CICS and other activity.
* Produce shift workload reports for the operations manager.
| System Programming Support | Application Support | Operations Support |
| Administration and Documentation | Training | Software | Common Questions | Selection Criteria |
| CICS Installation & Tuning | CICS Monitors & Utilities | CICS Conversions |
| VTAM & NCP Installation & Tuning | Annual Technical Support | Training |
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