|
*
|
Install or assist in installing operating system software.
|
|
*
|
Install or assist in installing program products such as CICS,
VTAM, NCP, or compilers.
|
|
*
|
Install or assist in installing non-IBM software when requested.
|
|
*
|
Establish proactive procedures to monitor system performance and
tune system.
|
|
*
|
Establish strategies to reduce CPU utilization and improve performance
and reliability.
|
|
*
|
Continually review response time, transmission time and file access time.
|
|
*
|
Provide routine maintenance to software components to keep the system
current and minimize problems.
|
|
*
|
Implement new system features that will improve productivity.
|
|
*
|
Provide emergency maintenance to the system software.
|
|
*
|
Provide problem analysis for events such as storage violations, data
integrity and performance problems.
|
|
*
|
Continually develop strategies to improve disk space utilization.
|
|
*
|
Advise and recommend system software products.
|
|
*
|
Assist and recommend installation of hardware products.
|
|
*
|
Review system software packages.
|
|
*
|
Provide backup disaster recovery assistance.
|
|
*
|
Interface with staff regarding technical matters.
|
|
*
|
Interface with IBM and other vendors regarding problem analysis.
|
|
*
|
Assist with hardware changes such as DASD conversions.
|
|
*
|
Provide technical assistance to application staff.
|
|
*
|
Interface with operations to implement productivity tools and procedures.
|
|
+
|
Write specialized programs required for application or systems at
or no extra charge depending on their complexity.
|
|
+
|
Provide operator training for CICS and VTAM.
|
|
+
|
Provide mainframe to PC connection solutions.
|
Items marked with a "+"
indicate an extended service and are included are part of an extended
service contract. Some "plus" items can be purchased separately.
